We have a huge Library of “Off the Shelf” Courses, some of which are listed here.

If you cannot see a course that is suitable for your organisation then please let us know and we will endeavour provide it for you through our international network of content providers.

If you would like further information on package pricing please contact us

"Off the Shelf" Content

Management and Leadership

Bud to Boss: Discussing Your New Leadership Role
Bud to Boss: Understand the Expectations of a New Role
Bud to Boss: Creating the Mindset for Your New Role
Bud to Boss: Control vs. Influence
Bud to Boss: Communicating Positive Expectations
Bud to Boss: Motivation for Change
Bud to Boss: Accelerate the Acceptance of Organization Change
Bud to Boss: Diagnose Resistance to Change
Bud to Boss: Dominant Communication Style
Bud to Boss: Inspiring Communication Style
Bud to Boss: Supportive Communication Style
Bud to Boss: Cautious Communication Style
Bud to Boss: Seven Components of Great Presentations
Bud to Boss: Sources of Feedback
Bud to Boss: Four Types of Feedback
Bud to Boss: Six Step Coaching Model
Bud to Boss: Remove Yourself as a Source of Threat
Bud to Boss: Creating a Conflict Resolution Mindset
Bud to Boss: Accelerate Goal Achievement
Bud to Boss: Goal Setting at Three Levels
Keeping Customers Informed
Seek Out the Ideas and Opinions of Others
Show Good Judgment Regarding Creative Ideas
Integrity Review
Contributing to the Organization Strategy
Support the Organization’s Vision and Strategy
Manage Conflict with Others
Learn From a Conflict Management Expert
How Inspiring Are You?
Be a Powerful and Inspirational Role Model
Delegating to Others
Delegating with Clear Expectations
Getting Buy-In When Delegating
When Agreements are Broken
Leadership through Delegation
Support Your Team for Performance
Giving Employee Feedback
Building Employee Skills
Skill Development Plan
Coaching After Mistakes
Energizing Work
Support Employee Development
Improve the Feedback You Give Others
Recognize Employees Each and Every Day
Recognize Accomplishments and Contribution
Improving How Things Get Done
Balance Public and Private Recognition
Find Others to Provide Team Recognition
Overall Satisfaction at Work
Keeping Your Employees
Decreasing Employee Turnover
Who Needs Better Work-Life Balance?
Maximizing Employee Talents
Creating Work Autonomy
Compensation Rule of Thumb
Your Own Requirements to Stay
Three Month Work Objectives
Assist Employees Facing Challenges
Team and Company Policies
Know Your Employees
Know Who’s Really Contributing
Involving Others in Problem Solving
Know Your Team’s Experience and Background
Work-Life Balance for the Team
Remote Leadership: The Unique Aspects of the Virtual Work Environment
Remote Leadership: Classic Leadership with a Virtual Twist
Remote Leadership: Building Trust in the Virtual Environment
Remote Leadership: Managing Remote Teams
Remote Leadership: Building Trust with Remote Teams
Remote Leadership: Maximizing Virtual Tools
Remote Leadership: The Pitfalls of Web-Based Meetings
Remote Leadership: Planning a Virtual Meeting
Remote Leadership: Leading a Virtual Meeting
Remote Leadership: Getting Ready for Your Virtual Presentation
Remote Leadership: Web-based Presentation Basics
Remote Leadership: Communication Techniques for Web-based Presentations
Remote Leadership: Keys to Remote Accountability
Remote Leadership: Collaborative Goal Setting at a Distance
Remote Leadership: Helping Others Achieve Goals
Remote Leadership: Coaching Others—The Basics
Remote Leadership: Applying Coaching Remotely
Remote Leadership: Giving Remote Feedback

Health and Safety Courses

Full Courses

Food Safety Level 2
Hazard Awareness Level 1
Health & Safety in the Workplace Level 2
Fire Safety
Manual Handling
First Aid Theory
Licensing
Moving and Handling
Display Screen Equipment and Workstations
Induction for Food Handlers
Induction for Office and Reception
Induction for Housekeeping
Induction for Maintenance and Factory
Induction for Retail

Short Courses

Accidents & First Aid
H&S Basics & Policy
Costs and Benefits
Healthy, Safe Workplace
H&S for Housekeeping
H&S in the Kitchen
Law Basics
H&S for Maintenance
H&S in the Office
Responsibilities
Risk Assessment
COSHH
Electricity
Fire
Layout of Premises
Lighting & Ventilation
Manual Handling
Noise & Vibration
Working at Heights
Workstations & DSEs
Vehicles
Allergens
Cleaning
Complaints and Law
Cross Contamination
Delivery
Food Poisoning
Food Storage
HACCP
Personal Hygiene
Temperature Control
Waste and Pest Control

Microsoft Courses

MS Office 2013 – Library of 15 Interactive Courses
MS Word 2013 – Set of 3 Interactive Courses
MS Excel 2013 – Set of 3 Interactive Courses
MS PowerPoint 2013 – Set of 3 Interactive Courses
MS Outlook 2013 – Set of 3 Interactive Courses
MS Access 2013 – Set of 3 Interactive Courses
Any single course from MS Office 2013 – Library of 15 Interactive Courses
MS Office 2013 – Upgrading from MS Office 2010
MS Office 2013 – Upgrading from MS Office 2007
MS Office 2013 – Upgrading from MS Office 2003
Any single course from MS Office 2013 – Upgrading from MS Office 2010
Any single course from MS Office 2013 – Upgrading from MS Office 2007
Any single course from MS Office 2013 – Upgrading from MS Office 2003
MS Office 2013 – New Features

Microsoft Office 2010 Courses

MS Office 2010 – Library of 15 Interactive Courses
MS Word 2010 – Set of 3 Interactive Courses
MS Excel 2010 – Set of 3 Interactive Courses
MS PowerPoint 2010 – Set of 2 Interactive Courses
MS Outlook 2010 – Set of 2 Interactive Courses
MS Access 2010 – Set of 3 Interactive Courses
Any single course from MS Office 2010 – Library of 15 Interactive Courses
MS Office 2010 – Upgrading from MS Office 2007
MS Office 2010 – Upgrading from MS Office 2003
Any single course from MS Office 2010 – Upgrading from MS Office 2007
Any single course from MS Office 2010 – Upgrading from MS Office 2003
MS Office 2010 – New Features

Microsoft Office 2007 Courses

MS Office 2007 – Library of 15 Interactive Courses
MS Word 2007 – Set of 3 Interactive Courses
MS Excel 2007 – Set of 3 Interactive Courses
MS PowerPoint 2007 – Set of 2 Interactive Courses
MS Outlook 2007 – Set of 2 Interactive Courses
MS Access 2007 – Set of 3 Interactive Courses
Any single course from MS Office 2007 – Library of 15 Interactive Courses

ECDL and ICDL Courses / CITS Courses

ECDL/ICDL 2010 – Set of 7 Interactive Courses
Any single course from ECDL/ICDL 2010 – Set of 7 Interactive Courses
CITS 2010 Course Set – Standard Level
Any single course from CITS 2010 Course Set – Standard Level

Microsoft Windows Courses

MS Windows 7 – Set of 2 Interactive Courses
MS Windows Vista – Set of 2 Interactive Courses
Any single course from MS Windows 7 – Set of 2 Interactive Courses
Any single course from MS Windows Vista – Set of 2 Interactive Courses
MS Windows 7 – upgrading from MS Windows XP
MS Windows 7 – upgrading from MS Windows Vista
MS Windows 8 – New Features
MS Windows 7 – New Features

Business Courses

Strengthen Job Required Skills
Know and Meet Customer Needs
Identify All Outcomes of a Potential Decision
Ensure Strategy Alignment
Seeking Out Cutting Edge Ideas
Organizing Your Workspace
Resources for Success
Learn Workplace Technology
Work Place Rules and Policies
Understanding Financial Management
Performance Measures for Performance
Effective Decision Making
Understand Past Project Issues
Meeting Customer Needs
Share What You Think is Best
Potential Project Risks
Navigate within the Organization Structure
Know the Competition
Clear and Concise Emails
Supporting Company Values
Fairness with Others
Building Trust with Employees
Trusting Others to Innovate
Respect through Resources
Potential Career Opportunities
Company Jobs and Opportunities
Identify Your Skill Gaps
Create a Career Plan
Building Skills for Your Career
Building a Personal Network
Branding Yourself
Reconcile Insufficient Career Opportunities
Employee Career Aspirations
The Company Career System
Career Plans for Your Employees
Finding Employee Development Opportunities
Building an Employee’s Professional Network
Career Plans and Employee Expectations
Nonverbal Communication
Understanding Body Language
Talk About and Promote the Company Vision
Create a Vision Branding Statement
Handling Customer Complaints
Team Communication Expectations
Managerial Listening Skills
Communicate Clear and Concise Messages
Team Listening
Right Information at the Right Time
Communicating with Different Audiences
Team Communication Feedback
Communicating Key Messages
Helping Employees Manage Conflict
Help Groups Resolve Conflict
Conflict Management Expectations
Create a Conflict Management Culture
Coaching Employees to Manage Conflict
Team Norms and Expectations
Creating a Strong Team Culture
Working with Others Within the Company
Project Teams Rely on Each Other
Involving Others for Great Decisions
What Excites You at Work?
Increase the Level of Challenge at Work
Analyze Key Experiences for Lessons Learned
Work-Life Balance for You
The Right Level of Challenge
Exploring Company Job Opportunities
Brand and Promote What You Do
Identify Potential Career Opportunities
Know Your Skills and Gaps
Building Skills and Capabilities
Skill Development Opportunities
Personal Skill Development Plan
Increase Your Personal Performance
Best Professional Organizations for You
Personal Expectations and Your Workload
Working with a Diverse Team
Build your Network
Empathy for Others
Share Your Knowledge and Expertise
Recognize Your Peers
Building Trust with Others
Balance Conflicting Customer Priorities
Market Range Compensation
Performance and Rewards
Linking Performance and Rewards
Going Above and Beyond
Benefits Discussion
Improve the Quality of Feedback You Give
Employees Monitor Personal Performance
Acting with Appropriate Speed to Problems
Employee Reactions to Performance Evaluations
Teams Monitor Performance
Supporting Employees
Connecting Work to the Organization
Requirements for Success
Using an Employee’s Best Skills and Abilities
Team Satisfaction
Inform and Inspire Your Team
Work-Life Balance for Each Person
Appreciating Contribution and Results
Increase Your Personal Success
Struggling to Meet Commitments
Increase Your Personal Engagement
Increase the Quantity of Work
Stay Productive While Waiting for Answers
When Are You Most Creative?
Organizing Information for Productivity
Creating Accountability for Business Results
Become a Reliable Leader with Integrity
Balance Your Leadership and Employee Roles
Connecting Goals to Vision
Connecting Team Work to the Strategy
Align Resources to Strategic Priorities
Speaking Your Mind
Innovation Norms and Expectations
Are Your Actions Consistent with Your Values?
Keep Your Top Talent
Increase Employee Innovation
Responding to Issues and Concerns
Analyze the Pros and Cons of Key Decisions
Integrity Expectations
How Employees Support Organization Goals
A Leader’s Thoughts on Strategy
Connecting Work to Company Objectives
Meeting Goals and Achieving the Strategy
Connecting Work Projects to the Vision
Capture and Share Best Practices
Trust Others to Drive the Strategy
Giving Clear Work Priorities
What Employees Need
Reinforce Great Teamwork
Valuing Employees
Listening to Others’ Ideas and Opinions
Problem Solving Expectations
The Right Workload for Employees
The Great Things Employees Do
An Ethics and Integrity Discussion
Perform a Performance Review
Creating Challenging Work
Receive Feedback From Your Employees
Creating a Great Work Situation
Evaluating Performance in the Right Way
Perform a Departure Review
What the Team Loves About the Company
Building Relationships with Colleagues
Team Work-Life Balance
More Than One Solution
Solving Problems in the Right Way
Team Integrity
Speaking Freely with Others
Soliciting Ideas and Opinions
Differences Make a Stronger Team
Understand Customer Needs
The Importance of Safety
Create a Safety Culture
Prepare for Any Meeting
Conduct Effective Meetings
Be a Significant Meeting Member
Stay Focused in Meetings
Meeting Behavior Expectations
Managing Team Resources
Required Employee Resources
One Resource for Success
Use a Resource Management Agenda Item
Resources and Customer Needs
Providing the Right Resources
Team Resource Needs
Teams Improve Efficiency of Resources
Clear Work Expectations
Learn about the Company and Customers
Information for Success
Making an Impact
Getting to Know Your Peers
Six Month Work Priorities
Current Performance Review
Writing to Get Things Done: Effective Business Communication
Writing to Get Things Done: Separating Readers’ and Writers’ Needs
Writing to Get Things Done: Identifying Ineffective Writing Styles
Writing to Get Things Done: Using the Reporting Process
Writing to Get Things Done: Selecting the Best Writing Model
Writing to Get Things Done: Write Effective Opening Paragraphs
Writing to Get Things Done: Effective Middle and Closing Paragraphs
Writing to Get Things Done: Forecasting Subject Lines
Writing to Get Things Done: Most Common Business Writing Model
Writing to Get Things Done: Writing Model for Reports and Documents
Writing to Get Things Done: Writing Style and Tone
Writing to Get Things Done: Effective Emails
Feedback for Great Results
Ask Your Boss for Feedback
Support the Company Mission and Vision
Discuss Your Work-Life Balance Needs
Recognizing Your Boss for Personal Achievements
Interviewing Basics
Recognizing Behavior Responses
Evaluating Candidate Responses
Conducting Professional Interviews
The Blended Interview Process
The Legal Aspects of Interviewing

Sales and Negotiation

How to Triple Your Sales
Why Sales People Shouldn’t Prospect
Sales Tools and Technology
Seeds and Word of Mouth
Customer Success and Growth
Lifetime Customer Value
A Framework for Inbound Lead Generation
Common Marketing Failures
The Most Important Growth Metric
Outbound Prospecting: The Business Case
Building an Outbound Team
Maintaining an Outbound Team
Building Customer Rapport
Listening to Your Customers
Developing Your Customer Focus
Customer Service Over the Phone
Internal Customer Service
Serving Customers in the Field
Customer Service Confrontation and Conflict
Shaping the Direction of Customer Service
Inspiring and Motivating Customer Service Agents
Giving Feedback to Your Customer Service Agents
Customer Service Coaching
Customer Service Quality
Customer Feedback and Insight
Onboarding New Customer Service Agents
Managing Remote Customer Service Teams

Project Management

Team Involvement in Planning
Brand and Promote Your Project
Project Plan Updates
Planning Tools and Resources
Articulate the Attributes of Your Ideas
Essential Project Plan Components
Status Reporting Expectations
Sharing Essential Project Information
Sharing Problems Right Away
Monitor Project Status
Objectively Evaluate Proposals
Advocate for Interests
Be Open to Different Solutions
Focus on the Issues vs. Individuals
Negotiating with Difficult People
The Likelihood of Project Risk
Responding to Project Risk
Minimize the Consequences
ISO 9001: Quality Awareness
ISO 9001: Transition
ISO 9001: QC and Techniques
ISO 9001: Implementation
ISO 9001: Internal Auditing
ISO 14001: EMS Awareness
ISO 14001: EMS Implementation
ISO 27001: ISMS Awareness
ISO 27001: ISMS Implementation
ISO 31000: Risk Management Systems
ISO 45001/18001 OSHAS: Awareness
ISO 45001/18001 OSHAS: Implementation
ISO 20001 – 1: Awareness
ISO 20001 – 1: Implementation
ISO 50001: Awareness
ISO 50001: Implementation
ISO 45001/180001 Incident and Accident Investigation
ISO 14001: EMS Internal Auditing
ISO 45001/18001 OSHAS: Internal Auditing
ISO 27001: ISMS Internal Auditing
ISO 20001 – 1: Internal Auditing
ISO 50001: Internal Auditing
History of ISO
ILO
OHSAS
Route Cause Analysis
Problem Solving
Decision Making

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